Extraordinary Hospitality—Now at Scale
Enhance guest satisfaction, boost loyalty, and maximize revenue with Nia’s Concierge AI—anticipating needs, optimizing offers, and streamlining operations for effortless 24/7 white-glove service.
Tailored for every industry—
see how we’re making an impact.
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Hotels & Resorts
Guest Experience: Elevate every stay with personalized concierge services that anticipate guest needs, offer tailored recommendations, and provide 24/7 multilingual support on their preferred platforms.
Business Impact: Increase loyalty and repeat visits while driving ancillary revenue through dynamic upselling and optimizing workforce efficiency. -
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Cruise Lines
Guest Experience: Delight passengers with curated itineraries, connected onboard assistance, and geo-located real-time support on the ship and in port.
Organization Benefit: Boost onboard sales through smart upselling and cross-selling, streamline workforce management, and gather actionable insights for operational and guest experience improvement.
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Travel & Tourism
Guest Experience: Provide integrated, real-time assistance across every touchpoint—before, during, and after the journey—with curated itineraries, instant support, and personalized guidance.
Business Impact: Enhance customer satisfaction, boost sales through smart upselling, and streamline operations with AI-powered efficiency. -
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Events & Conferences
Guest Experience: Elevate attendee engagement with real-time, geo-located personalized guidance, networking facilitation, and curated session recommendations.
Organization Benefit: Drive sponsorship and ancillary revenue, improve attendee satisfaction, and reduce staffing requirements through AI-driven efficiency.
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Retail
Guest Experience: Offer hyper-personalized shopping experiences with instant recommendations, promotions, and delightful service across in-store and digital touchpoints.
Business Impact: Drive sales through intelligent product recommendations, increase customer retention, and optimize staff efficiency with AI-powered support. -
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Museums & Cultural Institutions
Guest Experience: Create immersive, interactive experiences with personalized exhibit recommendations, guided tours, and real-time visitor support.
Business Impact: Boost membership and donation engagement, enhance visitor satisfaction, and streamline operations with AI-powered support. -
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Sports & Entertainment
Guest Experience: Turn fans into superfans with dynamic recommendations, efficient service, and emotionally adaptive interactions that enhance every moment of their visit.
Organization Benefit: Increase revenue with real-time upselling, foster community with targeted engagement, and streamline operations with seamless geo-located AI integration.
Powering more time for what truly matters.
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Natural conversations intuit and adapt to guest sentiment, creating truly personalized interactions across familiar platforms and in multiple languages, 24/7.
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Available to guests anywhere, anytime, Nia’s learnings empower real-time service, drive operational optimization, and provide intelligent customer-centric decision-making.
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Maximize the value of your data through actionable analytics and insights that personalizes up-sells and add-ons while identifying efficiencies and opportunities.